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contact information,
delivery and payment terms

Online store contact information

Creative Soul

Social security number: 2170131-6

Arolantie 8 E 23, 16300 Orimattila

050 440 8390

art@luovasielu.com

The online store luovasielu.com/shop sells products from the following categories: services, physical and digital products.

Delivery of boards or other physical products

The buyer can choose whether to pick up the painting/product himself from LuovaSielu's art room in Lahti or if he wants the painting/product delivered.

Matkahuolto

In Finland, the boards are delivered to the recipient's door via Matkahuolto. Matkahuolto agrees the delivery time with the recipient. LuovaSielu uses a door-delivered service so that the boards are transported as safely as possible to the recipient. Each board is packed in its own package.

Postal

Other smaller products are delivered via post, depending on the size of the package, either to the buyer's mailbox or to a post office/postal machine.

Processing and delivery time

After the purchase, LuovaSielu processes the order and sends the package within 1-3 business days. The delivery time of Matkahuolto and mail is 1-3 business days.

Delivery prices

The delivery price is based on the size of the package. Most of LuovaSielu's boards are big, big or large and this also affects the delivery costs.

  • For large/large boards Delivery cost delivered to the door is €43.80

    • the size of the package can be max 15x120x150 cm

    • the maximum weight of the package is 10 kg

  • for large boards The delivery cost when delivered to the door is €99.90

    • the combined length + width + height of the package can be a maximum of 360 cm, and the length of one side can be a maximum of 240 cm.

    • The maximum weight of the package is 35 kg.

  • for smaller packages (post) €5.90-10.90

Terms of payment

Payment service provider

Paytrail Oyj (2122839-7) operates as the payment intermediary service provider and in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the account statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask that you first contact the supplier of the product.

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
paytrail.com/kluttaja/tietoa- about paying

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website the payment was made to.

Paytrail Plc

Innova 2

Lutakonaukio 7

40100 Jyväskylä

Business ID 2122839-7

paytrail.com/en/consumer/information-about-paying

Payment methods

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